Quote:
Originally Posted by computerpro3
I had the exact opposite experience. I had the oil slick happen and called in four days ago. I bought my phone on the release day.
The verizon rep said "Yes sir that definitely sounds like a manufacturing defect, we'll replace the phone at our cost."
When she tried to initiate a replacement, she found out that they were out of stock of new phones and only had refurbs. She told me that since it was within my 30 days, she was going to make sure that I got a new phone and not a refurb. She told me that if she couldn't find a new phone before my 30 days was up that she would extend the 30 days.
Later on that night, I got a call back from her telling me that she had searched the warehouses all over the country and found a new one in stock for me. I didn't believe her until I got the tracking number yesterday morning. It will be here on monday!
I'm not even a business customer or anything. Great service.
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LOL you must have got the last one in the whole country!! I had two reps tell me they also searched all their warehouses yesterday and couldnt find a single one! I'm surprised they told you they had refurbs... they told me they had none yet.