[chronster]

Originally Posted by lilflip21

Wow I can't believe this worked... spent about 2-3 hrs total for me to get this done at my sprint store.. Rochester,MN.. first i flashed back to stock then deleted some keyboard registry keys so my keyboard didnt not function then went in and said I had kybd issues and had been on phone for 2 hours with multiple sprint techs they told me to bring it in and swap it out (lie) they said "they would have to look at it comeback in 30-45 mins.. " came back knowing if they hard reset kybd would work but oh well i said it was intermittent anyways.. came back they never even hard reset and said they "had ordered me a replacement tp..." I said whoa slow down.. then this was first time I mentioned anything about other phones and said tech on phone told me I would be able to choose from list.. he said oh u know about that they shouldn't of told u that but ill pull up the list.. he then offered me every other phone bb tour, snap, anything else but not tp2... so i said i really want a touch screen, win mobile, and sliding kybd.. hmm he says.. "then u want another tp.." i said no too many issues.. I think tech on phone said I would be able to get a tp2 mailed out.. " oh, they really shouldn't of told u that let me call my head tech/sup" bout 10 mins later and more sales pitches about blackberry they said they had ordered me a tp2 it would be here on tuesday... came home reflashed nrgz rom and ill wait for my new tp2 on tuesday.. thanks again.. my advice play dumb and drop info as needed and be persitant

That's incredible. Are they letting you keep the TP or do you have to send it back?

Originally Posted by snowman8

Yesterday I gave Sprint customer service a call to see if I could get my touch pro replaced over the phone to avoid going to a store. I told the csr that I was having problems with my screen. She issued me a ticket number to go to a local sprint store, as they have to verify the screen issues before issuing me a replacement.

I had to leave my phone at the store for an hour, and when I returned the had updated the rom and claimed that this new software was a cure all fix for every issue I had mentioned. I wasn't going to leave so easily so I complained to the tech at the store that I didnt want to be without a phone on vacation and basically demanded that it be replaced. During this conversation I tried to convince him to order me a touch pro 2 instead, as I was sick of the issues I had been having with my touch pro. He didn't want to give me an upgrade, so I asked him to make sure that my replacement was a new phone (mostly out of spite).

When the tech came back to the help desk, he had a smirk on his face. They ran out of touch pros at the local warehouse, so he had to order me a touch pro 2. So I got my touch pro upgraded for free to a touch pro 2.

Same to you. Keeping the old TP? Also, have you ever stolen anything before?