[erick10]

Has anyone tried the reapair center/sprint store in Northridege California?

Honrstly, the reps in that store suck and are full of it. Last month when I took my Tohch Pro to get my keyboard fix, they told me I had to leave the phone with them for the whole day and pick it up the next day around 2:00 pm. I was so fuc*** pissed but I was cool if they actually fixed it. (Note; I took the phone in the morning not when the store was about to close) Anyways, I come pick it up and I had to wait 1 hour just for the rep to return the phone. (I was like wtf) So after they call my name the guy is like "Hi Mr. Erick, we have some good news and some bad news. Which would you like first?" I said the good news. Rep: "Well the good news is that we were able to fix your keyboard but the bad news is that you have to pay $120. I was like " Wtf, $120 for a known hardware issue plus it is still under 1 year warranty. I can break it and call Asurion and they will ship me a new Touch Pro for $100) Rep says: " Well Mr. Erick, your account says that you do not have TEP. At this point I was really mad, I said can I speak to the manager?). Rep; Yeah one moment, he is helping other customers. It took me 20 more min to talk to the manager. At the end, manager lied to me saying that there was some issues going on with peoples accounts and bla bla bla. I left the store wit my fixed Touch Pro. Know about a month later, my keyboard is having issues again and the mic sounds like poop. Im just going to wait till the damn keyboard dies. (Sorry for any mistakes, typing from an Ipod)