[devicemanager]

This is my third windows mobile phone and I am familiar with the sort feature however no matter how I sort them I can not get the current to appear at the top. After examining the patter it seems some of my messages are not coming in with a date stamp and are just being sorted by time. Sometimes I have to click older from the person that sent the message just to find the current text. Which ofcourse is between 2 messages from a previous conversation.

Has anyone experienced this before? Also if anyone can tell me how to do a hard reset to factory defaults on this phone it would be great to know. I am sure it is not an issues with the phone please advise. Thank you!