[Sav10]

Been on several forums on this subject. Tried the hard reset (all versions in this thread) but no joy. Did it before though so no issue there.

Here's my problem: I can access all the tabs on the Today screen but no access to top bar i.e. Start or X/ok. Enter button and Power button good (power on not power off). Also no response from lower function keys such as Home, Back, Phone off/on etc AND no response from Volume Down button. I think this where the main problem is i.e. if volume button is not responding then it may be affecting hard reset. If I could get Start button going I could try memory clear but I can't get to settings menu. I can get to file explorer though. Any ideas anyone?