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Originally Posted by tender
I got my TP2 on Friday of last week (9/25). Today I noticed one of the arrow keys on the keyboard does not work. My phone was purchased as part of a government contract (GSA) and I called Verizon government customer support to ask about a replacement. I was told they have them in stock and I will receive a new phone and not a refurbished one as the replacement.
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Got my replacement Verizon TP2 yesterday. The second one is perfect, all the keys work. The replacement was also a brand new unit in the box...so Verizon does have them. My phone is payed for by my employer and we order from the government sales team at Verizon.