|
Yep...
Sprint is great, if/when you get everything set up correctly, and then DONT CHANGE ANYTHING.
If you need to do anything, gird your loins, check your bill, and prepare for a several month ordeal.
Re: The "something for free" - When sprint screws up, and you need to send a phone back (say because they ship you three instead of 2 - which happened to me - or because they ship an exchange - they bill you for the full cost of the item, until they get whatever they expect to get back in hand. Oddly enough, they won't clear that bill item until they enter it in their system, even if DHL/UPS/FedEX shows they've got it and they've signed for it (guess they got too many bricks shipped to them.)
So when someone demands to get credited for returning a phone (which they returned without using a return kit) it means there is no way for sprint to track the return until someone finds the phone in whatever pile it got tossed into at the warehouse. They assume you've got the replacement and the broken phone, ie, you've got a "free" 700wx.
Bottom line, not unusual for that to be a several month ordeal, with you stuck with a several hundred dollar bill during that time.
When someone at sprint screams at you, ask to speak to retentions or corporate services, and then calmly ask them to unravel the mess. They're used to it.
I dread every transaction with Sprint, but the service itself is better then VZ, and cheaper too - at least for me.
Sorry it happened to you, but it's not at all unusual.
|