So my wife got a replacement 700wx for one that broke in April. they never sent us a return kit (after 5 tries) so I just paid to send it back myself. Well 3 months ago they cut her service cause they charged her for the phone. I would call and they would say oh it will be a few more days then the phone will credit. Well I call today to just cancel because the guy said it would be 3-4 billing cycles before it credits! So today I call and talk to them for 4 hours and 4 different people each one of them yelling at me (literally) and claiming I was just trying to "get something free" So I finally get to a lady who took the time to go through the whole account issue and found out they actually hadn't credited me for the phone.
So now my wife hasn't hadnt a phone in 3 months because they
:censored: up.
Well today I got a call from corporate saying they credited my account $645 and apologized but the account was closed 3
:censored: weeks ago.
THE
:censored: ACCOUNT WAS CLOSED BECAUSE THEY WOULDN'T GET OF THEIR ASSES AND FIX IT!
I just have no words for how angry I am or what I'm going to do.
Edit: please watch the cursing. 
Thanks. --Mal