I got the results of my trouble ticket today:
Quote:
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Have the customer open up the debug menu for the aircard and verify that his system is set to automatic. Everything on the network side is okay.
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First of all I do not have an aircard, I have a Touch Pro 2.
2nd of all the debug menu on this phone does not have an interface to change any settings. That must either be done via EPST or via the phone>menu>options. My phone was already set to Automatic. This happens regardless of what it's set to, so obviously this isn't the issue.
I'm really frustrated by the amount of information that I provided to them in the beginning and that it took them so long to assign someone to look at it (10 days). Then they close the ticket and say it's been resolved.
Having said that the tech I spoke to at Verizon was extremely nice & acted genuinely concerned about my problem. He said he was going to open a product support ticket and also speak with his data supervisor and call me back tomorrow. If they don't figure this out soon, I'm going to bail though.