This is an excerpt of the chat I had with the lady yesterday. I bolded the date she gave me "October 1st" and the price "199.99". I am also only a consumer account and not a corporate.
09/30/2009 11:00:09PM Kenneth: "Hello Victoria im up for a ********** upgrade and ive been seeing all over the internet that sprint is reducing the
touch pro ********** to ********** with MIR for ********** year upgrade agreements Do you know anything about this?"
09/30/2009 11:01:28PM Agent (Victoria): "I do apologize, I have not heard of a price reduction for the
Touch Pro **********."
09/30/2009 11:02:18PM Kenneth : "Oh is there anyone you can ask about this. Many people have been calling or echat with sprint to match verizon's price for the same exact phone."
09/30/2009 11:05:31PM Agent (Victoria): "I do apologize, we are unable to match that price."
09/30/2009 11:06:07PM Kenneth : "I understand I found the website I was looking at.
http://www.boygeniusreport.com/*****...s-senses-cuts-touch-pro**********-price-to-**********-starting-october-**********st/?cp=all#comments"
09/30/2009 11:07:46PM Agent (Victoria): "I can research it some more for you, however, I generally do not recommend trusting **********rd party sites."
09/30/2009 11:08:43PM Kenneth: "Yea I just typed in
Touch Pro ********** ********** sprint and many sites came up with people receiving the price match. If you could look into this I would really appreciate it. Thanks"
09/30/2009 11:11:41PM Agent (Victoria): "Thank you for your patience. I am still researching this for you."
09/30/2009 11:11:55PM Kenneth: "Take your time thank you"
09/30/2009 11:14:59PM Agent (Victoria): "May I have your pin number please?"
09/30/2009 11:15:12PM Kenneth: "yes it is ******"
09/30/2009 11:16:47PM Agent (Victoria): "Which line are you upgrading?"
09/30/2009 11:17:21PM Kenneth: "the ********** line"
09/30/2009 11:18:02PM Agent (Victoria): "I have verified with my supervisor. As of October **********st
(1st) we will price match."
09/30/2009 11:18:25PM Agent (Victoria): "After all discounts, it would be $**********.**********." (
199.99)
09/30/2009 11:18:56PM Kenneth: "Is there anyway I can order
tonight since tomorrow is the first business day? Or what should I do?"
09/30/2009 11:19:42PM Agent (Victoria): "I recommend chatting back in tomorrow to order it."
09/30/2009 11:20:18PM Kenneth : "Ok, can you make a note on my account tomorrow when I contact sprint they will know what is going on?"
09/30/2009 11:21:14PM Agent (Victoria): "Already done!"
09/30/2009 11:21:32PM Agent (Victoria): "You can tell the next representative that you talked with us today."
09/30/2009 11:22:37PM Kenneth : "Sure thanks, Also would it be possible for me to go into a sprint store and order the phone through a representative that I always go to? Would he be able to see the note on my account? I just want him to get the comission or whatever the rep gets for h" aving me upgrade my line.
9/30/2009 11:22:46PM Kenneth: "Sorry if that was long and confusing"
09/30/2009 11:23:09PM Agent (Victoria): "That wasn't confusing at all. Yes, you can go to the store as well."
09/30/2009 11:23:33PM Kenneth : "and they will be able to see the note on my account?"
09/30/2009 11:23:50PM Agent (Victoria): "Yes, they will."