[Vacs]

As a new customer I just got my two phones yesturday. I originally open the new account on 9/18 but it took until yesterday to get things with Sprint worked out. So today I called them with several issues, 1. I didn't get an updated bill yet but they are texting me asking for payment already; 2. They didn't send me any forms for my mail in rebates; 3. I want a price adjustment from $350 to $200 for each phone; and 4. On one phone the sprint TV and sprint radio don't work.

I called telesales. Explained all 4 problems, waited 15 minites for her to talk to her supervisor. She came back and told me that I don't need to pay anything now until I get a new bill. Then she as silent until I said, "well what about the other issues?". She says "what???". She was lost, could't handle more than one thing at a time. lol

Next thing I know I'm switched to retentions. She tells me I have to go to a Sprint store to get my rebate forms, for some reason the rebate dept. is not allowed to mail them, its better to make me drive 50 miles to the store. They said they are on line but I can't find them. She then switches me to repairs for the TV problem but they hang up on me, I call repairs back and they can't make it work so they tell me to bring it into a store to see if they can make it work. (I'll probably wind up sending the phone back for replacement and will use up more of my 30 day trial period waiting for another phone swap.)

Finally, the woman from retentions wouldn't budge. She says the $200 price is for corporations only. I'm just a lowly individual, I get charged almost double. That's the way it goes I guess.