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Originally Posted by Osz
Ok So apparently I suck at life, but I did that and nothing has changed. I also went to Tried it again and tried to install that Removal cab again but it said it could remove the existing one. so I went to remove programs and deleted the arcsoft and tried to install it but still said that it couldn't remove the existing file. so do I need to do a hard reset and try again? Unsure as to where to go. Sorry for being such a noob!
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I had the same problem at one time. I believe it happens if you try to install it and either have already restored your text messages backup or already have text messages in there. If you do the remove picturemail cab after a fresh reset, then it should work. After that, you can install arcsoft. Honestly, I don't even soft reset in between installing these two. I hope this helps.