Quote:
Originally Posted by 8notime
It sounds like they had you change your SID from once in Michigan to one in Ohio. Do you have a Michigan # but reside in Ohio? I have a similar situation on my phone where my SID matches where my phone # came from but I actually reside in a completely different state.
BTW: If what they said about there only being 1 other trouble ticket opened about this is true, that ticket would have to be mine, because I definitely opened one.
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Don't know where Michigan would have come from. Reside in Ohio, travel to Memphis, TN quite a bit. Sounds like she may have been reading your ticket wish some of the detail around the ANA/AA authentication stuff, which she wasn't sure what it meant either but she was reading it.