[jer07734]

the thing w sprint is that it's really hit or miss on this as there is no true, set-in-stone policy for giving credits - and that most times you're going to be speaking with a vender call-center rep vs a "true" sprint rep. it's a case-by-case thing that every rep has the ability to decide on - UNLESS the account in question has a credit review flag on it(meaning a sup has to approve any additional credits). the only thing that plays much of a factor to the rep is what the account value shows in the system(how long you've been with them and how often you pay on-time vs late), the attitude of the caller, and how often has the account received credit(s).