Just got mine credited $163.31 through online chat
09/27/2009 06:53:30PM Session Started with Agent (Cynthia G)
09/27/2009 06:53:30PM System: "Thank you for contacting Sprint. My name is Cynthia G. In order to better assist you; may I please have your first and last name?"
09/27/2009 06:53:30PM Asha Singh: "About a price drop on a phone I just purchased [ still under the ********** day return policy ]"
09/27/2009 06:53:41PM Asha Singh: "Asha Singh"
09/27/2009 06:53:58PM Agent (Cynthia G): "For account security and verification, may I please have the **********-********** digit PIN number on your account?"
09/27/2009 06:54:06PM Asha Singh: "******"
09/27/2009 06:54:53PM Agent (Cynthia G): "Thank you Asha. One moment while I access the account."
09/27/2009 06:55:48PM Agent (Cynthia G): "Asha how may I assist you with this issue?"
09/27/2009 06:56:18PM Asha Singh: "This is about a price drop on the phone HTC Touch Pro ********** which I just upgraded to on the line **********-**********-********** .
The phone will be dropping to $********** from what I was told at a Local Sprint Store. Sprint is now matching Verizon's price for the phone. I would not"
mind canceling my phone just to switch to verizon for this offer. I paid full price for the item, and I am still in the ********** day return window. I was willing to send the phone back, and then re-order the phone so I can get my price drop to $**********, but that p
rocess is pretty long and a hardship for both Sprint and myself. This will cost me shipping money. Is it possible to bring the price down to $********** from what I paid? After my mail in rebate the total price for the item drops to $**********, thats a $********** difference
from what I paid for the phone. I am willing to send the phone back, or get credited $********** to my Sprint account. If the process is not avaliable to me, then I will be willing to switch to verizon. So please let me know how this can work. Thanks.
09/27/2009 06:58:35PM Agent (Cynthia G): "What you can do is contact Order Support at **********-******************* to request permission to take the phone to a retails Sprint store for return and the lower price. You may have to pay a **********.********** restocking fee for the new device."
09/27/2009 06:59:13PM Asha Singh: "I tried that, and they told me they would not be able to do that for me. I would have to mail it out myself"
09/27/2009 06:59:42PM Agent (Cynthia G): "Should you decide the cancel the line, that line has a contract date of **********/**********/********** with an early termination fee of **********.**********."
09/27/2009 06:59:56PM Agent (Cynthia G): "You contacted order support or the retail Sprint store/"
09/27/2009 07:00:17PM Asha Singh: "the retail sprint store, and when I went there, they called up order support for me."
09/27/2009 07:00:23PM Asha Singh: "and thats the details they had given me"
09/27/2009 07:00:40PM Asha Singh: "a friend of mine actually just did this, and the first CSR that spoke to him, instantly gave him the credit to his account."
09/27/2009 07:01:01PM Asha Singh: "I also heard about the Sprint matching Verizon's price all over the net"
09/27/2009 07:02:18PM Agent (Cynthia G): "One moment while I speak with my supervisor."
09/27/2009 07:02:32PM Asha Singh: "No problem, thank you."
09/27/2009 07:04:38PM Agent (Cynthia G): "Thank you for your continued patience."
09/27/2009 07:04:49PM Asha Singh: "no problem"
09/27/2009 07:05:02PM Agent (Cynthia G): "What I can do is issue a credit to your account for **********.**********."
09/27/2009 07:05:30PM Asha Singh: "That would be great, because it is very aggrivating seeing others getting this phone for this lowered price and I paid so much for it."
09/27/2009 07:08:13PM Agent (Cynthia G): "I have issued the credit in total amount of **********.********** to the billing and your balance ins now **********.**********"
09/27/2009 07:08:28PM Asha Singh: "Thank you"
09/27/2009 07:08:37PM Agent (Cynthia G): "You are a valued Sprint customer and your satisfaction is important to me. Have I resolved all of the issues that prompted you to chat with me today?"
09/27/2009 07:09:07PM Asha Singh: "Yes all issues have been resolved. Thanks again."
09/27/2009 07:09:13PM Agent (Cynthia G): "It was my pleasure chatting with you, and I???m glad I was able to resolve your issue. You???ll receive a very short survey as we close this session. If you don???t mind, please take a moment to complete it and let my supervisor know how I did! I???m evaluated"
on my efforts to completely resolve issues such as yours, and I???d appreciate your feedback. If you have additional feedback you would like to provide, you may email
sprint.customerappreciation@connextions.com - Thanks Again!
09/27/2009 07:09:14PM Agent (Cynthia G): "I hope you have a great day."
09/27/2009 07:09:23PM Session Ended