Quote:
Originally Posted by EXLINE
i actually just got off the phone with them and they told me that the policy changed a week ago because of people lieing about this and that blah blah and that now you have to take your phone to a replacement center before an replacement can get issued....
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Wow, that's just rude and extremely poor customer service. The representative refused to assist you AND implied that you are a liar... hahaha. Classic.
Yeah, they either made that up, or someone else (supervisor, co-worker) made that up and told them that. I mean for one, these phones aren't even in stores yet, how can they expect you to go to a replacement center? You're also only given 30 days to decide if you want to keep the phone and contract. If you cant replace the phone in that time to find out if the problem is present in all phones, then how are you going to decide if you want to keep the phone? Not to mention the fact that I requested another replacement yesterday... which is scheduled to arrive on Monday.
You need to take everything said by Sprint reps with a grain of salt. Half of them don't know what they're doing, and the other half... well the other half doesn't know what they're doing either. Anything you hear from them that doesn't make sense from a customer service point of view, or conflicts with LOGIC, is wrong.... and you can either try to take the time to educate that rep by having him/her speak with his supervisor (which probably works about 5-10% of the time), or you can try someone else. Either way is a gamble... personally I like to mix it up. It makes the whole *Sprint Experience* just that much more exciting.
You need to understand that the official Sprint "policy" on ANYTHING and EVERYTHING varies from rep to rep, and department to department. If you call in and speak to someone else, I'd say there's about a 99% chance that you get a different answer.
Like I said in a different post, all you need is an end goal and persistence. Someone at Sprint will make it happen for you. But at the same time, about 10 people at Sprint will try to make it NOT happen for you
