[toviaheli]

Here's an update. I've seen many other Sprint Customers are still having problems with their Customer Service. This route does still work!

I've had a few additional interactions with Jerry (and another of his staff). If you contact Jerry when you have CS issues, they do tend to be resolved more quickly. After a while they simply told me to stop going the CS route and just call directly to the senior management contact they assigned to me.

I wouldn't recommend trying to scam them, but for legitimate issues where CS really is dropping the ball, give Jerry a call or send an email.

Also, does anyone have the latest documents that Sprint CS uses?

-TOV