[amw1972]

Follow your basic CS strategies...

1) don't lose your cool, and be courteous to whomever you're talking to. Even if they don't speak english.

2) remember that first person you're talking to is NOT the person that will be able to help you in the end.

3) level your way up, like a video game, since they log all information about your calls...its always good to give them the info at each level.

4) asking for the supervisor may only get you the CS rep that has the most updated database on their terminal...OR the CS rep sitting across the cubicle of the rep you're currently speaking with.

5) escalate the issue gradually...let them steer you into the territory that you have no choice but to cancel. Don't ask for retentions...ask to cancel. (I was asked once by retentions if I actually said the word cancel to the previous rep I was on the phone with)

6) let them give you your way out of the cancel...just because they're a customer service representative, doesn't mean they don't know what you're trying to do

7) one last time, you get more with honey than you can with vinegar...so play nice.

I hope this doesn't offend anyone...and those that have had issues dealing with CS reps...maybe those strategies can help you out.