[jackxlj]

im verizon(Was alltel) not sprint,but this is what verizon did for me. So im on my 3rd tp,and i called, to get replacement,they said it would be alltel version,but it wasnt,so i sent it back after talking to them,only to have them call me back and say they no longer have the alltel tp in stock,and i would have to take the verizon version or nothing. Now since i bought my tp at retail, 47 days ago,i was pissed, so i took my receipt, box and phone to the verizon store, and started in on a 3 hour discussion with the store manager and a verizon cs manager from the texas call center. After being told that they would do nothing for me,as i used exchange on my phone and it wasnt supported by verizon, i informed them i was going to get a lawyer and have done with it if they werent willing to refund or replace my phone with the same phone,and i hung up,left and went to my lawyers office. Before We were done eating(i had brought lunch) verizon called, and i was told that they had been misinformed, and while it was true that they no longer carried the alltel touch pro, they would send me a touch pro 2 as a replacement,for the diffrence in cost, and since i paid more for my tp then they are selling the tp2 for,i would have to pay nothing,and they would next day air me the tp2. Im not saying this will work for you,but if your like me and have a receipt for 659.99 and have had your phone less then 60 days and have had more then 3 changes,i think your shot of getting the tp2 is good