[arcowboy]

Yes, I just did a hard reset, on a htc touch pro, hold the phone on its side and turn off, now press the power button and the down volume at the same time, you do not have to press hard, as the phone powers up the sreen will say this will lose all data, Remember to press lightly on the buttons, also it may take many times to get the phone to response it took me 4-5 times and the tech guy also did it once and then took 8 more times to get it again. back up your stuff first ie contacts etc. Good lucky