[SolApathy]

I want Sprint to replace my TP 2 with a TP 3 because my tilt mechanism has 3 mm of play. My wife's TP 2 only has 1 mm of play. This is completely unacceptable. I've been a customer 10 years. I want a free upgrade!

I think you can detect my sarcasm. I owned 2 TP's & have since bought replacement TP 2's. I take offense to people who seem to think they are entitled to get a considerably upgraded phone because of issues they have experienced.

Personally I would offer you another brand of device. It's apparent HTC is not living up to your standards. we can replace it with a similar device made by a different company...