Quote:
Originally Posted by ott
I would really like to say some harsh comments about your reply to my message, but for the sake of the forums, I will hold them in. In your example with the navigation going out on a Lexus, they will fix the issue, just like HTC is pushing out replacement keyboards for the defective ones. You don't need a whole new phone when a simple piece goes out. Are they really going to compensate you that much, or fix the issue? Their not going to give you a new upgraded model when they can fix your issue. And why should Sprint, or HTC give you a TP2 due to a keyboard defect? I never said that people are bricking their phones and want a TP2 due to flashing, I'm saying 90% of the reason people have gone through so many is because they bricked it multiple times with flashing, this is your own fault, if you have had multiple devices due to hardware failure, such as the keyboard, which HTC has addressed and can fix, then let them fix it. Nothing is perfect. If you have the nerve to complain and go through all the hassle just to save money when everyone else works hard 40+ hours a week and pays for their actual phone. Stop whining and just buy the dang phone!!!
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What harsh comments can you say and not look ignorant???
Where did you get your 90% data from???
Bricking your TP is nearly impossible which has been stated many times over by the Top chefs/contributors here at PPC...
BESIDES the issues people have had with the TP time and time again had to do with hardware failures which was stated already....
I read a couple of newer flashers thought they bricked their phones but it wasn't actually bricked....
I never flashed before my Tp and never bricked my phone....
I don't think I even read any post on PPCGeeks that a poster 100% bricked their phone from flashing....
For the most part since April, I've read the forums on a daily basis....
Do you know what bricking is btw?.....LOL
Bricking isn't where the phone kills itself or its hardware due to the way it was built and designed.....FYI...../sarcasm
HTC isnt pushing out replacement kb's, your kb fails and you have to push your gas pedal and drive to a Sprint store and have them repair it....
Simple pieces? hmmm.....
If the KB and screen are simple pieces to fix, then why have so many been defective?
I didn't expect the TP to e perfect when I purchased it but after paying $300 for it, I'd aleast expect to use it for more than 3 months before it broke....LOL
My story now....LOL
Bought TP in April 2009
KB failure in June 2009, had them repair it....
Screen failure 2 days ago, Went to Sprint at 3:00pm, waited 45 minutes in line to start process, I was told I would get a call in a about an hour to find out what they determined...After three hours I gave Sprint a call and was told it will be replaced.....
Today picked up refurb at 4:00pm, 10:00pm KB failure...
Barely touched the phone within the 6 hours, I didn't flash it either....
Manufacture date was May 31st, 2009, the refurb date was Sept 2nd.....
So if the KB is an easy fix then why did it happen to this already refurbed phone????
Since I do have a job, a pregnant wife, two kids, besides other errands, now I have to find time to start the process again....
I will slightly agree that posters are sounding a teeny tiny bit greedy for wanting the free upgrade but most of the posters have already went through 3 times as many phones as I have....If Sprint didn't upgrade me for free but rather asked if I pay the $50 difference for the TP2, I might be a little hesitant to invest more money into the phone.....
I feel bad for those who have normal plans and/or are paying $99/month for the unlimited everything and have went through 3+phones due to hardware failure....
At this moment I just want a phone that will work with all the features I thought I was receiving when I purchased it for $300 and signed a two year contract....I love my TP and hope I can find a non defective one but 5 months and three repairs....it starting to look like a lemon product to me.....Luckily for Sprint and myself I have Sero....
As for the car navigation analogy, comparing the two is apples and oranges....
But for the sake of discussion lets say the navigation system went out 4 times in 9 months on the car, wouldn't their be some kind of recourse? I'm not sure that's why I ask as a question....LOL
If you were to compare the TP to a car, the screen and kb failure would be more equivalent to the car having engine failure or the steering wheel falling off and you quickly reattaching the steering wheel to fix it...
The navigation system doesn't limit the car from functioning as a whole
To me the navy system is more of an accessory rather than something that is necessary to drive the car....
If your TP screen fails, you really cant make a phone call or do much of anything with the phone....If your kb fails, sure you can still use your phone but makes landscape pretty much worthless and besides it defies the whole purpose of buying a qwerty hardware kb phone...If the consumer didnt want the KB they could've bought the diamond and saved $100 but obviously the purchaser felt the KB was needed....
Quote:
Originally Posted by leoiden
hey bro it seems your taking it too personel
do you work for sprint?
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When I picked up the refurb today the rep stated he had seen many TP's come back to be repaired or to be replaced since day one launch.....
He also said the TP is an awesome phone but HTC obviously didn't make them how they should have....
Their was another one in repair while I was at the store....LOL
IDK if Ott is a sprint worker or what but when any phone dies it doesn't matter much to sprint because the cost of replacing or repairing falls onto the manufacturer of the phone not the phone carrier...
The carrier just has to deal with the grief of dissatisfaction from customers because the phone.....
Sorry for the long post....ha ha