[xgirlxy]

One thing that I've started doing is first up get the name of the person that you are talking to. I've found that when I get full names of people on tech support, I have fewer problems because if what they tell me is wrong... I just tell the next person that .. JOHN DOE was the tech handler and this was what they told me. However I always find it better that when I go to make a complaint (which I'm apt to do) I k now exactly who to make the complaint about and can give names.