copy this portion of your post
Rep 1: Transferred me to Asurion even though I insisted I did not do this through them
Rep 2 (Asurion): Said I was right, transferred me back to Sprint
System: Hung up on me
Rep 3: Said he can't do it form customer service, transferred me to tech
Rep 4: Said tech can't do another replacement even though she says technically the phone they sent me is defective as well. Told me to go to a Sprint store.
then write an email to sprint customer support via their website (
https://support.sprintpcs.com/) detailing the condition of the phone when you recieved it, and then the run around you were given during your attempts to resolve the issue over the phone. the more you let them know how inconvenienced you were the better.
this may take longer but it is more effective than being transferred to different departments and "accidentally" being disconnected for a few days.
(obviously ive done this a few times with sprint)
good luck
rdd
(ps sauman i cant see your name or any info of yours anymore its just little boxes.... only reason i know its you is your avatar.)