Thread: Replacement Woes
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Old 09-21-2009, 07:08 PM
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Replacement Woes
Just a little info...

I ordered a replacement for my TP because of various technical issues (note: I'm not trying to get a TP2 out of this)

I don't mind that it's refurbished, but um... it looks like someone took a cupcake and smeared the frosting all over the keyboard. I tried cleaning it off and managed to get most of it, but there's still white gunk at the top and between some keys.

I called them up and here's how its going so far:


Rep 1: Transferred me to Asurion even though I insisted I did not do this through them

Rep 2 (Asurion): Said I was right, transferred me back to Sprint

System: Hung up on me

Rep 3: Said he can't do it form customer service, transferred me to tech

Rep 4: Said tech can't do another replacement even though she says technically the phone they sent me is defective as well. Told me to go to a Sprint store.


I don't even know how to feel right now. At least my phone has basic functionality, so I can manage for a bit. But... Come on, guys!
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