(Sprint Touch Pro 2 only)For those of you who don't Know to hard reset your TP2, Here you go... you first turn off your phone (remove the battery it's quicker) 1.Now hold down the Talk/Send key & the End/Hang up key <====== Do this step first, 2. While the Talk and End Key are being held down, simultaneously press and hold the power key (on top of phone). 3. Screen should light up wait a few second, it should now tell u to press the Up volume key to reset the phone and any other key to cancel the the transaction!