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I called for the first time tonight and asked for retentions. My complaints about the Mogul were based on the phone setting turning the phone off by itself, the constant Blue tooth problems, and memory problems. I purchased by Mogul in early September, therefore, I was over my 30 day return period. I was also told by the store representative upon buying the Mogul that it would be getting GPS capability within the next few weeks...LOL. My call was handled very professionally and the retention representative actually recommended to me that they switch out my Mogul for the newer HTC - Sprint Touch. I was told it would be shipped by UPS and I should have it within 2 to 3 days. YEA!!! Finally, I will have a phone that won't turn itself off!!!
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