Hi,
Thank you for writing back to us.
I apologize for the inconvenience caused due to the breakdown in
communication. Please let me know on which PCS line Mougal phone is active.
We have received the emails from other customers as well regarding the
problem with the Mougal phone. This issue has already been escalated to
the higher management and our engineers are working to resolve these
issues.
I am waiting for your response. If your PCS Mougal phone is active on
the account then we will apply a credit for all the charges that will
incur while visiting a store. Our store agent will do a physical
interaction with your phone.
Have a great day.
David K
E-Care
Sprint
"Where our customers come first!"
Refer someone to Sprint and get $25.
Visit
www.sprint.com/referralprogram for details.
Original Message Follows:
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I think you did not read my email, this is just what I am talking
about, everyone passing off to another. It has been well noted that the
phone model mogul has the problem not just my phone, I am even more upset
now. I have been told it works as good as it is going to, I resent
even hate that you did not read what i wrote, and I waited 8 hours for a
reply that did not make any sense
HOW CAN YOU FIX it, not just my phone, I think you are in beach of
contract, I have conttract to pay you have contract to provide the service
I pay for, not just keep sending me round and round. They can not fix
the problem. It needs new ROM that was promised in Fall 2007, provided
and caused more problems that it fix and was removed.