Quote:
Originally Posted by Slack3r
Yeah, there's now way I would accept anything less than a new one. I'm probably just going to find out about the contract changes first though, because if I really have to send it in and cancel to get it changed, I'll just do that and get a new one anyway.
So far, this has actually been WAY better than my experience with AT&T and my Fuze... I had to argue with them in the store for an hour to get them to even replace my phone in the first place due to some manufacturing defects, and I was still on my trial period as well.
|
My experience with VZW CS has been hit and miss. I have had times when the CSRs would bend over backwards to help, and then I have been in situations like yours where I almost get into shouting matches with store managers; however, I have always had my issues resolved. I just had to insist.
