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My dad, Brother, and myself all have the Mogul and are running SprintTv. Brother's phone started having the same problems. I went through File Explorer/Program Files/SprintTv/Cache/and noticed that I had four folders(Channels, Icons, Lineups, & Menu). He didn't have those folders in his Cache file. I did a simple copy/paste of my Cache file to his SprintTv folder and deleted his old Cache folder. I bet his A$$ twenty that it solved the problem. And, what do you know his SprintTv is working and my pockets are a little heavier now. Hope that helps
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