Quote:
Originally Posted by khudson23
i have had my phone for 3 days didnt like some issues on the screen or the keyboard, the rep was super nice, one transfer and my phone has been shipped over night air i will have it when i get home from work. sprints service has gotten a ton better....
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I take it you have the insurance?
I took my chances with the HTC 1 year warranty. Well, the keyboard on my TP is almost dead and I had heard stories that people have had luck in the stores. The store told me they can't take my phone apart. So I called tech support, since I was told, by Sprint, and someone else, that they would handle the replacement of my phone via the HTC warranty. Tonight as I was driving home from the store I called and they told me something I couldn't believe: as of 11am today Sprint tech support is no longer authorized to issue replacement handsets on behalf of HTC's 1 year warranty. I ended up in retentions and all I got out of it was a refurb, which is the same as what I would have gotten in the store (I asked). Even worse, she claimed my phone was out of warranty (it is not, March 09 build) but she was going to replace the phone "anyway." In case you ask, I have been with Sprint since 1999...ouch.