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I've never actually called retentions, however, common sense tells me to NEVER ask for retentions. If I were an employee and you asked for the retentions department I would see your intentions from miles away.
From what I have read on other forums, you need to call *2 (or the 1800 equivalent) and tell Claire (the machine lady) that you want to cancel your account.
Someone else may have first hand experience to share though...
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Samsung Epic 4G - LegendaryROM / Samurai kernel
ViewSonic gTablet - Flashback Honeycomb Alpha 10.1
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