i already called customer care and told them about the know issue. i told the lady to look it up on her computer and she said no, that she was sorry but she would have to claim it to insurance and charge be $100 for a new one. i kept telling her that sprint had admitted to this as a known issue that they would replace the phone, she kept saying that she couldnt help me. I got frustrated and hanged up on the lady. grrrrrrrrrrrrrrrrrrrr
