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Hitting the volume toggle down always silences any type of ringer on my PPC-6700, weather its voice or text. It shouldnt matter weather you use a default ringer or an MP3, nor will that fix it if its not working. If this has never worked, something may be wrong with your toggle, and it just stopped working, a recent tweak may be blocking it. Last time mine stopped working, I had to hard reset to get it back up and running. If you have a backup of your registry, I would try that first.
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