[kendal0]

I just did a hard reset on my Verizon TP2 and the instructions in the manual are correct (unlike the reference in the manual to the included screen protector!). The key is the hold the 3 keys down until the reset screen comes up, then release them all at the same time. If you don't, it just does a soft reset; I had that happen twice. I do like that Verizon gave us a choice to remove the carrier customizations this time, but since there are very few 'gimps' on this phone, you don't really need to.