Re: Crash
Your right, they are wrong. The crack in the chrome is a known defect. They probably didnt know. You have to tell them to look it up. I had the same cracking problem with mine. All I had to do is call customer care and tell them about the issue, and tell them to look it up as a known defect. It took about 30 seconds for her to find the defect listed and shipped a new replacement overnight with a phone return package.
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