[Striker347]

So let me tell you from someone who was just in your place, make sure you get it in writing or that you see the notes placed in your account, I know you say this rep is a friend, and that is awesome, but I went through the same thing...long story short the store promised me the replacement, could not authorize, and told me to contact Sprint directly and they would honor it...me being the naive person I am believed this and that Sprint would honor. 3 days later, countless reps later, even an escalated message to Dan Hesse himself has gotten me the response of "Sir, we here at Sprint do not swap an upgrade device with a device that is still covered under warranty"...and when asked and understood that I would have to provide money out of pocket, "Again sir, I apologize, we here at Sprint are not in teh business of price matching devices..."

That is great that you were promised a Touch Pro 2, and congrats to all who have managed to get one for less then the $349.99 cost after rebate, all I am saying is make sure it is noted somewhere in the account, Account reps have a habit of forgetting what they said, 5 mins after they say it, let alone a month later.