I've never used that software, but make sure if the app has separate user ability, that the program doesn't think that the TP2 is a different user.
You might try exporting your contacts and then using another method to sync them.
There may be a compatibilty problem between HTC and myphone as people have been stuck at 60%
Quote:
So you just ditched PPC Pim Backup because you thought you found the next best thing – Microsoft MyPhone – right? You also just reflashed your phone without backing up your contacts the old fashioned way because you thought that your contacts were safely backed up with Microsoft MyPhone. Come to find out, when you try to sync your freshly flashed windows mobile phone with Microsoft MyPhone, the sync hangs at 60% (or another random percentage). The point is, you can’t get your contacts. Well, my friends, I believe I have found the solution!
The Solution:
I have reason to believe that I found out how to get past the sync hang-up and get your contacts back on your phone.
If you have an old PPC Pim Backup that you did before still residing on your internal storage (or storage card) then you just may be in luck. All you should have to do is open the PPC Pim Backup program from your internal storage (or storage card) and process a restore (from your outdated PPC Pim contacts backup) and go through the motions of restoring it the old fashioned way. After you do this, open up Microsoft MyPhone and try to sync again.
This is what I did, and it just happened to push my phone past it’s lag on the contact sync. I got this to work using a Sprint Diamond on Mighty’s Reborn ROM just for the record.
I hope this helps someone. This is obviously not a permanent solution to this problem, only a temporary patch (if that). I realize there is very minimal information on this problem on the web, and I also know that Microsoft is ‘aware of the issue’ and ‘working on a fix’ but we all know how that goes.
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When my mogul took a crap, I had a RAZR V9 for temporary until the TP2 came out, in order to get my contacts on there, I had to take a spbbackup file, export the contacts a CSV file, then imported them into motorola phone tools. You may be able to do something similar by extracting from "myphone" and importing them into outlook and using activesync.