Thread: Your account cannot be validated.
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Old 09-10-2009, 11:40 PM
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Re: Your account cannot be validated.
Quote:
Originally Posted by CareTake12 View Post
Hi,

When i call out, i received Your account cannot be validated, i contact customer service three times and told me to reprogram my phone. rep said to enter in: ##243585#. But nothing happen. I used the MSLgrabber program and i figured My MSID number and MDN is correct.

I have upgraded to touch pro 2 and the amount is 647, it's over my account limit. do you think this is the problem. I asked the customer rep she assured me it wasn't a problem. Because of the anytime rollout customer service hold time is super long. So, i decided to post. Any help will be appreciated. Thanks

I had retentions program my phone and it is ##then number #

sometimes the msid and the mdn are the same (your phone number) but sometimes they are different with 1 being your phone number and the other being some other number they give you.

Also have them check the esn to make sure you have the right esn.If it won't go past ##number # it could be they have the esn wrong check that also.If not your account it is one or the other.
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