Quote:
Originally Posted by p-slim
Retentions does have alot of power but there is only so much they can do, for instance they are limited on the amount of credit they can give. also they are usually only willing to help if they think you are really going to cancel, the reason that is, is because the rep on the phone doesn't want to do the disconnect, it directly affects his/her paycheck. i ordered my phone full price and had it billed to my account because i was going to buy it with or without a discount. When they called me back they gave the $500 + credit on my account instantly to make it so i only paid $50. I was given that idea because 3 people before had got the $150 credit and said it was the best way to go, im so glad that i did now.
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I did just log in and clicked on "contact us". gave me 3 selection. Chat, email or 1-888 number. Which one did you do?