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Old 09-10-2009, 06:34 PM
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Re: My day with Sprint (re: Touch Pro 2 & SERO)

Quote:
Originally Posted by Cicatrize View Post
This is mainly for informational purposes for those of you who are on SERO plans who have not ordered a Touch Pro 2 yet. It's also partially a rant.

Allow me to preface this with a few facts. I'm currently on the $30/mo SERO plan with a Touch Pro that I purchased with upgrade on October 24th of last year.

My initial contact with Sprint 2 days ago regarding the Touch Pro 2 resulted in a response stating that I must upgrade my SERO plan to the Everything Plus $59.99/mo plan in order to get the phone. I also was informed that I would have to purchase the TP2 for the full price of $599, due to my upgrade eligibility.

I then called retentions yesterday and mentioned I had talked to Verizon, and they told me the phone was $199 after rebates and I could order on Friday. This had no effect on her, and she pretty much told me to go ahead and cancel my plan since there is no additional discount she could offer me on the TP2.

I called the employee line today and got nowhere with another guy, so he transferred me to retentions again. This lady was a little nicer, but also got nowhere with her, so she transferred me to her manager. The manager's best offer was to give me my $75 upgrade discount (1 yr) one month early, and also knock $25 off my bill, making the phone $499. Not one of the people I talked to was willing to give me a credit toward the purchase of this phone, even though I've been a customer for 2.5 years now. They all said they've been given direct orders to specifically not discount this phone, and when I asked why, the manager told me that their policies have changed a lot, and the company is more geared toward a cheaper plan approach, rather than the cheaper phone approach as they've had in the past. After weighing all my options in an Excel spreadsheet, purchasing the phone for $500 on my current plan is MUCH cheaper (even for only 1 year of service, not taking the 2 yr contract into consideration) than the other plans through Sprint or Verizon. That pretty much leaves me stuck having to buy a phone for $500...which is a little crazy if you ask me.

Share your experiences. I'd like to see if anyone without upgrade eligibility was able to get further than this.
Don't worry about putting your phone on your account with sero, that is not a problem, everyone has done it already. As for the upgrade you should already know, 1 year = $75 and 22months=$150, by you calling you should expect to hear that, why would you expect to hear anything else the only people who can upgrade every year are people whos plans are 69.99 or higher. if you think you will leave sprint and get anything close to what you are paying for phone service you are deceiving yourself, after the hype of the phone wears off, you will be left thinking to yourself "why is my plan $45 more then it was with sprint and at sprint my night minutes started at 7 instead of 9?" You should hold off and pretty soon you'll be able to buy on ebay for around $350 from somewhere.