Quote:
Originally Posted by Cicatrize
I'm currently on the $30/mo SERO plan with a Touch Pro that I purchased with upgrade on October 24th of last year.
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So this means:
1. You have a dirt cheap plan, that most people shell out a lot more money for.
2. At the time you called, you weren't even a full year into your contract after you upgraded to the TP.
Quote:
Originally Posted by Cicatrize
My initial contact with Sprint 2 days ago regarding the Touch Pro 2 resulted in a response stating that I must upgrade my SERO plan to the Everything Plus $59.99/mo plan in order to get the phone. I also was informed that I would have to purchase the TP2 for the full price of $599, due to my upgrade eligibility.
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There seem to only be 1 inaccuracy here:
1. The TP2 does work on SERO. I am living proof.
2. The price you were quoted is correct. You're certainly not eligible for 1 year ($75.00 off) discounted pricing, much less even sniffing 2 year ($150.00 of) pricing.
Quote:
Originally Posted by Cicatrize
I then called retentions yesterday and mentioned I had talked to Verizon, and they told me the phone was $199 after rebates and I could order on Friday. This had no effect on her, and she pretty much told me to go ahead and cancel my plan since there is no additional discount she could offer me on the TP2.
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Why should they offer you any discount? You're not even close to being OOC, and you're not eligible for any sort of upgrade, so you have absolutely no leverage. Sprint knows you just just a discounted phone less than a year ago, and you pay squat for your service, so why they hell do you think you should be given any sort of discount?!
Quote:
Originally Posted by Cicatrize
I called the employee line today and got nowhere with another guy, so he transferred me to retentions again. This lady was a little nicer, but also got nowhere with her, so she transferred me to her manager. The manager's best offer was to give me my $75 upgrade discount (1 yr) one month early, and also knock $25 off my bill, making the phone $499.
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So, basically you talked Sprint into giving you $100.00 off the phone, that you're not eligible for and/or don't even deserve, and you're still ticked? All I can say is wooooooow.
Quote:
Originally Posted by Cicatrize
Not one of the people I talked to was willing to give me a credit toward the purchase of this phone, even though I've been a customer for 2.5 years now. They all said they've been given direct orders to specifically not discount this phone, and when I asked why, the manager told me that their policies have changed a lot, and the company is more geared toward a cheaper plan approach, rather than the cheaper phone approach as they've had in the past. After weighing all my options in an Excel spreadsheet, purchasing the phone for $500 on my current plan is MUCH cheaper (even for only 1 year of service, not taking the 2 yr contract into consideration) than the other plans through Sprint or Verizon. That pretty much leaves me stuck having to buy a phone for $500...which is a little crazy if you ask me.
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*GASP* They weren't willing to give you credit!? You don't say!! You mean, you barely pay anything for your service, you just got a discounted phone last October, you're not even a year into your current contract, and they weren't willing to give you another discount?! My God, what kind of world do we live in? Oh and BTW, I've been a customer going on 5 years now, and should I be any more deserving? Hell no. Maybe if I was giving Sprint $200.00 a month, but I'm giving Spring about $35.00 for everything that I get. You're 2 and a half years is diddly poo compared to most customers. Basically your customer tenure is squat. So, you say you feel stuck? Sprint isn't throwing you a bone? Go sign up with VZW and get it cheap!! You don't wanna pay for their plan you say? But I thought you wanted a cheaper phone. What you fail to grasp is that you're already getting much more from Sprint that you even come close to deserving, yet you take it all for granted. It's customers like you that should've received one of those letters that Sprint mailed out to some customers a while back, regarding having their service disconnected without a fight.
Quote:
Originally Posted by Cicatrize
This is mainly for informational purposes for those of you who are on SERO plans who have not ordered a Touch Pro 2 yet. It's also partially a rant.  |
Yea, this was a rant that has/had absolutely no justification.