[robert1948]

Three things worth knowing about Sprint plans:
1. Sprint has more than one customer service center, each being in a different part of the country and each seems to have their own training programs. When I make a follow-up call for any purpose and get a different center than the one that gave me the first answers, the second center will give me a totally different answer. Always ask which center you have contacted and make a note of it. If they will give you a first name or some way to identify who you talked to, make a note of that. If I can convince them I really did talk with a Sprint center on my first call, they will try to resolve any differences in a friendly way. If I can't convince them that my information really came from a Sprint center, they act like I am crazy. This is a more substantial problem if one center is Nextel and the other is Sprint (they do not seem to be aware of each other's promotions).
2. I have not heard this happen to anyone else, but when Sprint technical support told me to get a replacement for my HTC Touch Pro through the Assurion warranty service, I was told I had to pay a $50 deductible and they would only give me a used PPC-6700 to replace my HTC Touch Pro. If anyone in technical support tells you to go to Assurion, try to get the name of the person in Technical support. I have heard about people getting refurbished models of better phones than the ones they had. I might be the only one who was told he had to pay $50 to get a much older phone. My point is like my first point, make sure you get enough information (like the name of the tech support person) to have confidence you will get something that is at least equal to the phone you had.
3. I am in a dead zone for Sprint PCS. I get perfect coverage from the Nextel IDEN network. I was sold a phone that had a walkie talkie feature, so the sales person at a Sprint store said it was a Nextel phone that worked on the Nextel network. I was not told that the walkie talkie was the only part to use the IDEN network and the phone used the Sprint PCS network. Even though I was sold a dead brick, I had to pay a re-stocking fee and lose my two-year contract renewal discount to get another phone that actually worked where I live. I don't think their sales person knew they were selling me the wrong phone. I did not think it was right that I had to lose my discount for another two years and pay re-stocking fees to get the phone I told them I wanted in the first place. I do not think they intend to rip people off. I think they either have very poor employee training or inconsistent employee training. Keep good notes about who told you what and when. If you have enough information on your side, they will often give you the benefit of the doubt at higher levels.