AFAIK cricket won't help you out with something like this, so best bet is to have one of their reps (if you get lucky and find a nice one...yeah right, it's cricket) and have them give you all the info needed to set up your internet then manually check and set everything yourself in EPST. It's probably something missing or off by a number or two in there, or settings for another part of the country so it's not working.