Quote:
Originally Posted by indagroove
The store guy says to call assuron (as my last replacement, I just claimed insurance instead of driving to the store). Finally, insurance agrees to replace my diamond with a brand new TP (no TP2 -- I asked). The TP came today, and I'm happy for now -- sort of. I only had to spend about 10 hours talking, emailing, driving, arguing, enlightenting, and nearly going postal on Sprint employees. The only thing that keeps me with Sprint is my Sero plan.
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So you ended up going through the insurance company and they authorized a new one?
i have a sprint repair center 10 mins from my house so thats where i have been going. and then they told me they couldnt get me a new one and to call customer service like you. i did and they bounced me around until finally telling me they cant give me a brand new one because they have sent me too many broken ones haha
i love the phone when it is working. it is an amazing machine that fits in the palm of my hand. i just want it to not self destruct anymore haha