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HAHAHA! I feel the same way. i hate to tell ppl what i did to get Sprint to swap mines out. I want to ghet mines first before Sprint clamps down and says forget it because everyone is doing it. But............ I know how you feel and I will tell you what i did. Its plain and simple. I email ecare and told them to swap it out. Initially they said no and to call Sprint and maybe they can resolve my issue. I called Sprint and they said NO, they cant swap out my mogul for a touch, since the Touch is not out and my 30 days will be up on the 4th . So i emailed them again and i said please understand that i have been getting mogul replacement since july and I am not happy and check my history. They said no again. Then i pleaded with the ecare again and said... speak to your supervisor and please make a exception for a customer that has been having issues with his mogul since he bought it. Again I said just look at my history. They finally said OK. No im waiting for it and should get it by the Friday. I know you Mogulians are sad because you all have not gotten success like some of us. What really helps is a history of calls and complaints about your device. Luckily I have that history.
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