Quote:
Originally Posted by ebmorgan
I pretty much had an unpleasent eCare experience as well. After a long back and forth, THEY THOUGHT I HAD A MOTOROLA PHONE!!!! I clearly stated I have a Mogul. They even wanted verification info to go into my account....which says I have a Mogul.
WTF!
Now, not only do I have to wait until 2008 for an update to make my phone work...maybe....now I have to wait til probably next year for eCare to pull their heads out of their asses to even figure out what phone I have before they can even help me.
<sigh>
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At first the e-care kept saying that I should take my phone to a store or call tech support to fix it. I then directed her to the website and gave her the quote from HTC about the possible 2008 fix.
Thats when she retorted back with the policy quote. It just felt kinda cold.
If Sprint truly enforces manufacturer hardware defect policy then why do they have service centers. It seems like the policy is more like 'we will try to fix it but if we can't you are on your own".
I am going to send this over to exec escalations. Only because I feel they should make up their mind where they stand.