I pretty much had an unpleasent eCare experience as well. After a long back and forth, THEY THOUGHT I HAD A MOTOROLA PHONE!!!! I clearly stated I have a Mogul. They even wanted verification info to go into my account....which says I have a Mogul.
WTF!
Now, not only do I have to wait until 2008 for an update to make my phone work...maybe....now I have to wait til probably next year for eCare to pull their heads out of their asses to even figure out what phone I have before they can even help me.
<sigh>
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MPx-200 -> MPx(300) -> MPx-220 -> MotoRZR -> Moto V600 -> SMT 5600 -> PPC-6700 -> Treo 700wx -> Mogul -> Diamond -> Touch Pro -> TOUCH PRO 2 -> HTC EVO 4G
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