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I wrote to E-Care and threatened to leave. Not that I would have. Sprint has the fastest 3g yet. However, after a long e-chain I threatened to leave. The part that shocked me in her response is where she quotaed liability. I have put it in bold. Read for yourselves.
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Dear Joshua,
I am sorry you feel this way. We do not replace phones when the issue with them is a manufacturers defect. this information is provided in the Terms and Conditions you agreed to when you started service.
No additional information needs to be provided to the purchaser of the phone for activation.
If you wish to port out please contact the other service provider for assistance.
Thank you for using E-Care, and have a great day!
Brenda Y
E-Care
Sprint
"Where our customers come first!"
Original Message Follows:
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Dear Brenda
I take it Sprint does not want my business and you've made that very clear. My last question is: Since I'm canceling my service. If I sell my phone on eBay is there any info I need to give the buyer for them to be able to activate the phone.
I've decided to go back to T-Mobile, I'm aware of the 2 year agreement, however paying that is not a problem if I can get better service elsewhere. Do I need to call T-Mobile first to port my number or do you guys do that?
It's been a fun 5 months but I think I know when I'm not needed as a customer.
Thanks
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