[orlandojumpoff]

i was hoping it wouldnt come to that. he's not very familiar with wm devices and doesn't have too much time to learn (i put everything on there for him both times) and i'm too far to do it for him this time. A hard reset would definitely be more annoying for him than it would be to the average wm user.

Thanks anyway for your attention and the suggestions. If anyone else has experienced similar issues and know how to resolve, please let me know.